What You Need to Know
The President implemented an immediate alcohol ban on 28 December 2020 under lockdown level 3. See below some Frequently Asked Questions (FAQs):
1. I’ve placed an order online before the ban has been reinstated and have not yet received my parcel. What now?
We understand that this is an unfortunate situation and we feel your pain; unfortunately, the immediate ban means that no orders will be delivered until the ban has been lifted, including those parcels already in transit or out for delivery.
2. Can I still order online?
As we are purely an online store, we are still accepting online orders. Our non-alcohol products & home goodies are available for speedy delivery to your door. You can still pre-order alcohol on our online store. Unfortunately, we cannot dispatch any orders while there is a ban on liquor; your parcel will leave our warehouse when the ban has been lifted.
3. How long will I have to wait to receive my order if I place it now?
We can’t say when the ban will be lifted again. Our distilling and warehouse team are working hard to ensure that all online orders will be delivered as soon as the ban lifts.
4. Is there any other way we can support your distillery?
As a micro-distillery, we focus on handcrafted small-batch spirits. We’ve got a small team to support, and you bet we’ll do anything in our power to keep all staff. You can support us by not cancelling your recent order – every bit helps as we navigate these times together. You can also support us by purchasing our home range.
We’re just as shocked and saddened by this development – your understanding and patience mean the world.
5. What products can you still deliver?
Customers can still shop our essential range for speedy delivery to your door. All essential items are marked as such on our online store. These products include our bitters, pantry range, scent lab and hand sanitisers. We do, however, ask to please place your essential items order separately from your alcohol goodies for us to dispatch it right away. If you place an order that includes both alcohol products and essential goods, we’ll only deliver it once the ban has been lifted. We appreciate your understanding in this regard.
6. Can I cancel my order?
One way to show your support to our small distillery and team is not to cancel your order. Every bit helps. However, if you have to cancel, our cancellation policy remains that you have 24 hours after placing your order to request a refund. A 5% admin fee will apply since lots are happening behind the scenes to fulfil one order. Refunds are done via PayFast and can take ten working days to reflect.
7. I need to change my delivery address – how do I do this?
Unfortunately, we aren’t accepting any address changes since the 5th of June 2020. Customers need to make alternative arrangements with the couriers, Courier Guy. If you still have a question, not a problem! We’d be happy to assist.
Still have a question? No problem! Head over to our “contact us” page and submit your enquiry via the contact form. One of our team members will be in touch.
Email our support team at email@example.com
Notice: Online Store terms of service update – COVID-19 TERMS OF SERVICE (EFFECTIVE 12 JULY 2020)
SALE OF UP TO 48% OFF
Keep on supporting your local distillery. Our online store remains open; we will deliver alcohol orders as soon as lockdown restrictions allow us to.
Hand sanitisers and our home range remain open for delivery
straight to your door.
Thanks for your patience, understanding, and support!
Love NHD 🖤