Your Most Common Questions & Answers
Fulfilling Your Orders as Quickly & Safely as Possible.
Our delivery process for all alcohol orders placed during the prohibition period will start on 18 August 2020. For your convenience, here are the most common questions from customers.
When will I receive my order?
We work on a ‘first come, first serve’ basis. All alcohol orders placed early on during the alcohol ban will leave our distillery first.
Please expect delivery within maximum 10 working days for orders placed up to 21 August – this is a worst-case scenario as many distilleries and wineries will also be dispatching orders via courier partners.
How can I track my order?
You can track your parcel with your order number here: https://newharbourdistillery.com/a/track/. Courier Guy is our trusted courier service.
I can’t track my order – please help.
Please note that it may take up to 24 hours for the tracking information to be available. If you find that there is no information available when you track your parcel, please wait a little while and try again.
I placed more than one order during the lockdown, what now?
It will most probably be delivered separately, as we’re fulfilling orders by date.
I live in Cape Town, can I collect?
Unfortunately, we can only do online orders and home deliveries at the moment. Our distillery is a manufacturing facility, and we’re committed to complying with lockdown rules & social distancing.
We will, of course, update everyone when this option is available.
I received an incorrect order. What should I do?
Please notify us of any incomplete or incorrect parcels within three days of receiving your order so that we can correct it. Email our support team (email@example.com) for assistance and kindly include a picture of your parcel and invoice. We will unfortunately not be able to assist if we are not notified within three days.
I need to change my delivery address – how do I do this?
Unfortunately, we aren’t accepting any address changes since the 5th of June 2020. Customers need to make alternative arrangements with the couriers, Courier Guy.
If you still have a question, not a problem! We’d be happy to assist. Email our support team at firstname.lastname@example.org.