What You Need to Know
Our delivery process for all alcohol orders placed during the prohibition period will start on 2 February 2021. Here are some FAQs to assist you:
1. When will I receive my order?
We work on a 'first come, first serve' basis. All alcohol orders placed early on during the alcohol ban will leave our distillery first.
We are well on track with order fulfillments. All orders from 28 January2021 onwards will be delivered within maximum 8 working days from the day you placed the order.
2. How can I track my order?
You can track your parcel with your order number here: https://newharbourdistillery.com/a/track/
Courier Guy is our trusted courier service.
3. I can't track my order – please help.
Please note that it may take up to 24 hours for the tracking information to be available. If you find no information available when you track your parcel, please wait a little while and try again.
4. I placed more than one order during the alcohol ban. What now?
It will most probably be delivered separately, as we're fulfilling orders by date.
5. I live in Cape Town, can I collect?
You'll only be able to collect your parcel at our distillery if you selected the 'pick-up' option upon checkout when you placed your order.
6. Can I cancel my order?
One way to show your support to our small distillery and team is not to cancel your order. Every bit helps. However, if you have to cancel, our cancellation policy remains that you have 24 hours after placing your order to request a refund. A 5% admin fee will apply since lots are happening behind the scenes to fulfil one order. Refunds are done via PayFast and can take ten working days to reflect.
7. I need to change my delivery address – how do I do this?
Unfortunately, we don't accept any address changes. Customers need to make alternative arrangements with the couriers,Courier Guy.
If you still have a question, not a problem! We'd be happy to assist. Email our support team at firstname.lastname@example.org
Notice: Online Store terms of service update – COVID-19 TERMS OF SERVICE (EFFECTIVE 02 FEBRUARY 2021)