PLACING ORDER FAQs
1. I LOVE your products; how do I order?
Ordering at New Harbour Distillery is simple and easy. With today’s technology, getting your hands on our crafty spirits is simple and straightforward. Simply go to our products page, select the product of your choice, choose the size of your product (50ml mini’s or 750ml bottle), and add to your cart. Add as many products to your cart as you wish. You might need to change the currency setting from USD to ZAR, which you can find at the top right toolbar. EASY! After this, you will be redirected to your cart where you should first accept our Ts&Cs. Simply agree if you are happy and proceed to the checkout page and select your preferred payment method. As soon as you’ve paid for your yummy goodies, we will email you with an order number. Keep this safe as this is the reference you’ll need to use if you have any queries regarding your order.
2. When can I place my order? I am a night owl!
So are we! Our online shop is open 24/7, all days of the year.
1. What information do you need for payment?
As soon as you have proceeded to the checkout page, you will be asked straight-forward questions to make sure your products are delivered to the right address. Insert all the necessary information and make sure you’ve captured it correctly. Just follow the steps outlined on the page.
2. I have a gift card coupon, how does this work?
To receive your gift card spoils, simply insert the code in your cart where it says, ‘Gift Card’. The gift card amount will automatically be added to your cart.
Is your code not working? Make sure that you are logged into the account that the code was sent to. You can only use your code once and it needs to be inserted at the checkout page. Also, check the expiry date on your voucher.
3. I have never ordered items online and am a bit weary… What are your processes and my options?
Online orders are easy, and we have several options available to you to make the process as stress-free as possible.
When you are on the payment page, you will see a snapshot view of your order which includes: Contact(your email address so that we can communicate with you); Ship to (this is your address where your tasty product will be delivered to); and Method (this is the shipping method you selected on the previous page).
All transactions are secure and encrypted through the various payment gates. We use PayFast, PayGate and PayPal. You can choose from multiple options which suit your needs. We accept:
When you are happy with your cart, you will be redirected to the PayFast portal. For ease of mind, you will see that PayFast handles all payments on behalf of our Master Distiller, Nic Janeke. Select the most convenient option for you and proceed to the 3D secure gate. If you choose to EFT, you will have to select your bank, where after you will need to insert your bank username and password. This is SECURE with SSL Encryption, meaning that we aren’t able to see any of your details. This is a direct link with your bank – make sure you understand how your bank handles online payments. This is not part of our online shop. We are not able to see OR store your credit card details.
4. I feel more at ease doing an EFT, is this possible?
Sure! Please note that the delivery of your product will only be actioned once payment has reflected on our side. When you are at the checkout page, you have the option to do an instant EFT. All transactions are encrypted, and we aren’t able to SEE or STORE your logins and passwords – that is why we have our payment providers, for ease of use to customers.
5. My payment failed, now what?!
You need to register for 3D Secure. This is the most common error for failed payments. 3D Secure is exactly what it means – it is a security step for Visa and MasterCard accounts so that no one else uses your cards for retail therapy.
Your card needs to be registered for 3D Secure to be able to buy stuff online. You will be asked to register for 3D Secure if this is your first-time shopping online, just follow the screen prompts.
If it doesn’t work or if you are spinning a bit, then off to the bank you go. Contact your bank for help, as we aren’t able to help with authenticating clients’ cards.
If you are registered, then you’ll be asked for a password or you will receive a one-time-pin (OTP) on your phone.
6. When using a discount voucher.
Let's be honest we all love a special offer, but we need to put a few ground rules in-place. Please note that when you receive a discount voucher, you are not allowed to used it on the following;
You are also only allowed to use 1 discount voucher per product. But please note we would like you to use it, and be aware that it will have an expiry date... so get shopping!!