REFUND & RETURNS POLICY
The provision of goods and services by New Harbour Distillery is subject to availability. In case of products or services being unavailable, New Harbour Distillery will refund the client in full within 30 days.
We want you to be happy with your purchase. If you are not completely satisfied with your New Harbour Distillery goods, you can return your unopened product to us; we will replace it, or you can exchange it for another product on our online store. Should you wish to receive another type of refund (i.e. credit card or EFT), a 5% administration fee will be charged.
Clients can cancel an order within 24 hours of being placed to qualify for a refund. Cancellation of orders by the client will attract a 5% administration fee. All cancellations should be emailed to email@example.com.
Refunds are made through PayFast. Refunds will be processed within 30 days of the client's request. Kindly allow up to 10 working days for the funds to reflect in your bank account, depending on the bank you are using. Please note: Refunds during the lockdown period will attract a 5% admin fee to cover administration and bank costs. Refunds during this period will be made via manual bank transfer (EFT); customers would need to provide banking details.
Damaged, lost, or stolen parcels, where the fault lies with the courier, will be replaced free of charge by New Harbour Distillery.