How do I track my order?

You will receive your parcel waybill number in your shipping confirmation sent by email. You can track your order by entering the waybill number into the tracking link here.

When can I expect my delivery?

1. ECONOMY SHIPPINGLocal - Main Centres (CPT): 2 working days (8am - 5pm). Regional & Remote Areas up to 4 working days.Standard - Main Centres (DBN,PE,JHB,PTA,BFN): 2 - 4 working days (8 am - 5 pm). Regional & Remote Areas up to 8 working days.

What are my delivery options and how much does it cost?

Our courier partners deliver door-to-door to your preferred address within South Africa.Western Cape: Economy delivery is R65 for orders over R650. The standard shipping rate for orders that are less than R650 is R85.All Other Provinces: Economy delivery is R75 for orders over R650. The standard shipping rate for orders that are less than R650 is R95.

Can I change my address after I have ordered?

We’re unable to make address changes once an order has been placed. Please double check that your shipping address is correct at checkout.

Is it possible to choose a specific date or time for delivery?

No, unfortunately not – you can, however, contact your courier partner for assistance. Please use your Waybill number as reference.DPD LASER: 010 600 2323THE COURIER GUY: 010 222 2300

What should I do if a product is missing or if a bottle broke in transit?

Please CONTACT US directly and include your order number and details of the shipment error.

If you still have a question, not a problem! We'd be happy to assist. Email our support team at hello@newharbourdistillery.com

DELIVERY OPTIONS

We deliver nationwide! Find out how to track your order and when to expect your delivery.

: You will receive your parcel waybill number in your shipping confirmation sent by email. You can track your order by entering the waybill number into the tracking link here.
: 1. ECONOMY SHIPPING
Local - Main Centres (CPT): 2 working days (8am - 5pm). Regional & Remote Areas up to 4 working days.
Standard - Main Centres (DBN,PE,JHB,PTA,BFN): 2 - 4 working days (8 am - 5 pm). Regional & Remote Areas up to 8 working days.
: Our courier partners deliver door-to-door to your preferred address within South Africa.
Western Cape: Economy delivery is R65 for orders over R650. The standard shipping rate for orders that are less than R650 is R85.
All Other Provinces: Economy delivery is R75 for orders over R650. The standard shipping rate for orders that are less than R650 is R95.
: We’re unable to make address changes once an order has been placed. Please double check that your shipping address is correct at checkout.
: No, unfortunately not – you can, however, contact your courier partner for assistance. Please use your Waybill number as reference.
DPD LASER: 010 600 2323
THE COURIER GUY: 010 222 2300
: Please CONTACT US directly and include your order number and details of the shipment error.
: If you still have a question, not a problem! We'd be happy to assist. Email our support team at hello@newharbourdistillery.com