Need a refund or book a return? We're here to help.

Need a refund or book a return? We're here to help.

Clients can cancel an order within 24 hours of being placed to qualify for a refund if the order has not been dispatched from the warehouse.

Cancellation of orders by the client will attract a 5% administration fee. All cancellations should be emailed to

This is unfortunately not possible. We can’t make any changes to orders once payment has been made and the order is confirmed.

Refunds are made through our payment provider, Stripe International. Refunds will be processed within 30 days of the client's request.

Kindly allow up to 10 working days for the funds to reflect in your bank account, depending on the bank you are using. 

Refunds during lockdown will attract a 5% admin fee to cover administration and bank costs. Refunds during this period will be made via manual bank transfer (EFT); customers need to provide banking details.

The provision of goods and services by New Harbour Distillery is subject to availability. In case of products or services being unavailable, New Harbour Distillery will refund the client in full within 30 days.

Damaged, lost, or stolen parcels, where the fault lies with the courier, as well as defective products, will be replaced free of charge by New Harbour Distillery.

All New Harbour Distillery sale items are final. Customers are not eligible for cancellations, refunds nor exchanges for items bought during a sale.  Sales final includes, but is not limited, to:

  • World Gin Day
  • Black Friday
  • Cyber Monday
  • Monthly sales/specials

We accept returns for exchange when items are damaged in transit.