SHIPPING & DELIVERY
Lockdown Level 2
From 18 August 2020, it is business as usual. We may deliver all our products in our online store. Thank you for your ongoing support.
1. How does local shipping work?
You get free shipping in South Africa for products that are over R500! No catch. This means that your product will be delivered within 2 to 4 working days.
- 2 to 4 Working Days | Economy Courier (Main centres: Joburg, Pretoria, Durban and Cape Town) FREE for orders R500 or more; R65 for orders less than R500
- 4 to 8 Working Days | Economy Courier (Regional and Remote Areas) FREE for orders R500 or more; R65 for orders less than R500
2. How long will shipping take?
We process all online orders from Monday to Friday between 09:00 and 14:00. Should you place your order after 14:00, it will be processed the next day. As soon as the courier collects your goodies, you will receive an email with all the details, including your tracking waybill number. Please note, that although we aim to have your lucky packet on your doorstep in maximum 5 working days (Economy Shipping), it can sometimes take longer due to unforeseen circumstances.
3. Can I track my order?
Sure, you can! You need to keep your confirmation email safe and use the waybill number or order number when you track your parcel with the couriers. You will receive a link from the couriers. Should you miss that email, your can track your parcel at the below link.
We work with The Courier Guy and Dawn Wing. The best would be to talk to them directly about tracking AFTER you have received your email confirming it has been picked up by them:
- The Courier Guy: +2710 022 2300
- Dawn Wing: +2712 423 8800
4. I’ve bought one of your sale items, will it take longer to deliver?
That is a possibility, yes. Due to the massive demand for our sale items, delivery can sometimes take longer than 5 days. If you want your product sooner, then you would need to select another delivery method that is not free. Our products are made by humans for humans, so please know we are doing our utmost to have your tasty craft spirits with you as soon as possible. We are eager for you to taste it, so please understand that when a sale is on, we’re all running around to provide the best service – and that is a PROMISE!
5. What about international shipping?
At the moment we do not offer international shipping do to the restrictions on alcohol in some countries. Should you wish to buy our product internationally you can visit any of the below online stores.
Europe - Buy directly from capegin.com
6.Can I change my delivery address after I have ordered?
Unfortunately, not. Please double check that your shipping address is correct at checkout.
Are you an info-overload kinda person and need more clarification? Visit our Contact us page and we’ll get back to you as soon as we can.