SHIPPING & DELIVERY

SHIPPING FAQs 

Adjusted Alert Level 3

Lockdown Adjusted Alert Level 3 has been implemented in South Africa from 26 July 2021. The sale and transportation of alcohol are permitted.

As per the regulations: “Registered wineries, wine farms, micro-breweries and micro-distilleries may continue to operate in offering wine-tastings and other brew-tastings and the selling of wine and other brews to the public for off-site consumption, subject to strict adherence to the curfew provided for in regulation and strict adherence to social distancing measures and health protocols.” Click here to view a summary of the level 3 regulations.

For any urgent queries, please email us at support@newharbour.co

The NHD team

 

PICK UP

NEW: Local Pick-up in Somerset West, Western Cape

You can now collect your order at the distillery (Unit 4, Firgrove Industrial Park, 5 Firgrove Way, Macassar, 7130).

Cost: Free

Times for pick-up: Monday to Thursday between 11:00 - 16:00 and Fridays between 10:00 - 15:00. (Closed on public holidays.)

Please note that face marks are compulsory. Unfortunately, no mask, no pick-up.

1. How does it work?

At checkout in the ‘delivery method’ section, you can choose between Ship and Pick-up.

The distillery’s address will automatically be selected. Parcels for pick up are typically ready within 24 hours.

2. How do I pay?

Payment is made on our online store. After you’ve selected the pick-up option, you will be directed to the payment page.

Please note that the following payment methods are not available for the pick-up option:

• Apple Pay
• Google Pay
• Amazon Pay
• PayPal

3. Can some items be shipped and some picked up?

Unfortunately not. Please place two separate orders.

4. What do I need to bring?

Please remember your order confirmation email—no need to print, digital works perfect.

Also an ID, passport, or driver’s license.

SHIPPING

1. How does local shipping work?

1. Local pick-up: You can collect your order at the distillery (Unit 4, Firgrove Industrial Park, 5 Firgrove Way, Macassar, 7130).

Cost: Free
Times for pick-up: Monday to Thursday between 11:00 - 16:00 and Fridays between 10:00 - 15:00. (Closed on public holidays.) Important: No mask, no collection.

2. Shipment via our courier partners

Local 1– 2 working days

Local Same Day (Western Cape main centres) Regional & Remote Areas up to 4 working days. FREE for orders over R500; R75 for orders less than R500.

Main centres: 2 – 4 working days

Economy courier (main centres: Joburg, Pretoria, Durban, Bloemfontein, Port Elizabeth) FREE for orders over R500; R75 for orders less than R500.

Regional & remote areas: 4 – 8 working days

Economy courier (regional and remote areas) FREE for orders over R500; R75 for orders less than R500 .

2. How long will shipping take? 

We process all online orders from Monday to Friday between 09:00 and 14:00. Should you place your order after 14:00, we will process it the next day. As soon as the courier collects your goodies, you will receive an email with all the details, including your tracking waybill number.

Please note that although we aim to have your order on your doorstep in a maximum of 4 working days (Economy Shipping), it can sometimes take longer due to unforeseen circumstances. 

 3. Can I track my order?

Yes! You will receive a shipping confirmation email as soon as your order is on its way. You will receive a tracking link in this email, as well as your waybill number.

Should you miss that email, you can track your parcel at the below link using your order number.

CLICK HERE TO TRACK YOUR ORDER

Our courier partners are The Courier Guy and Dawn Wing. The best would be to talk to them directly about tracking when you have received your shipping confirmation email.  

• The Courier Guy: +2710 022 2300
• Dawn Wing: +2712 423 8800

4. I’ve bought one of your sale items, will it take longer to deliver?

That is a possibility, yes. Due to the massive demand for our sale items, delivery can sometimes take longer than 4 days. If you want your product sooner, then you would need to select another delivery method (i.e. next day shipping).

We are eager for you to receive your order, so please understand that when a sale is on, we’re all running around to provide the best service – and that is a PROMISE!

5. What about international shipping?

At the moment, we do not offer international shipping due to the restrictions on alcohol in some countries.

However, should you wish to buy our products in Europe, please visit capegin.com 

6. Can I change my delivery address after I have ordered?

Unfortunately, not. Please double check that your shipping address is correct at checkout.

If you can’t find your answer here, please chat with our support team at support@newharbour.co. 

Or visit our Contact us page; we’ll get back to you as soon as we can.