SHIPPING & DELIVERY
SHIPPING FAQs
Lockdown Level 1
Please take note that alcohol sales will continue as usual under lockdown level 1, however, this can change if the government implements new lockdown regulations.
PICK UP
NEW: Local Pick-up in Somerset West, Western Cape
You can now collect your order at the distillery (Firgrove, Somerset West).
Cost: Free
Times for pick-up: Monday to Thursday between 11:00 - 16:00 and Fridays between 10:00 - 15:00. (Closed on public holidays.)
Please note that face marks are compulsory. Unfortunately, no mask, no pick-up.
1. How does it work?
At checkout in the ‘delivery method’ section, you can choose between Ship and Pick-up.
The distillery’s address will automatically be selected. Parcels for pick up are typically ready within 24 hours.
2. How do I pay?
Payment is made on our online store. After you’ve selected the pick-up option, you will be directed to the payment page.
Please note that the following payment methods are not available for the pick-up option:
- Apple Pay
- Google Pay
- Amazon Pay
- PayPal
3. Can some items be shipped and some picked up?
Unfortunately not. Please place two separate orders.
4. What do I need to bring?
Please remember your order confirmation email—no need to print, digital works perfect.
Also an ID, passport, or driver’s license.
SHIPPING
1. How does local shipping work?
You get free shipping in South Africa for products that are over R500! No catch. This means that your product will be delivered within 2 to 4 working days.
- 2 to 4 Working Days| Economy Courier (Main centres: Joburg, Pretoria, Durban and Cape Town) FREE for orders R500 or more; R75 for orders less than R500
- 4 to 8 Working Days| Economy Courier (Regional and Remote Areas) FREE for orders R500 or more; R75 for orders less than R500
2. How long will shipping take?
We process all online orders from Monday to Friday between 09:00 and 14:00. Should you place your order after 14:00, we will process it the next day. As soon as the courier collects your goodies, you will receive an email with all the details, including your tracking waybill number.
Please note that although we aim to have your order on your doorstep in a maximum of 4 working days (Economy Shipping), it can sometimes take longer due to unforeseen circumstances.
3. Can I track my order?
Yes! You will receive a shipping confirmation email as soon as your order is on its way. You will receive a tracking link in this email, as well as your waybill number.
Should you miss that email, you can track your parcel at the below link using your order number.
CLICK HERE TO TRACK YOUR ORDER
Our courier partners are The Courier Guy and Dawn Wing. The best would be to talk to them directly about tracking when you have received your shipping confirmation email.
- The Courier Guy: +2710 022 2300
- Dawn Wing: +2712 423 8800
4. I’ve bought one of your sale items, will it take longer to deliver?
That is a possibility, yes. Due to the massive demand for our sale items, delivery can sometimes take longer than 4 days. If you want your product sooner, then you would need to select another delivery method (i.e. next day shipping).
We are eager for you to receive your order, so please understand that when a sale is on, we’re all running around to provide the best service – and that is a PROMISE!
5. What about international shipping?
At the moment, we do not offer international shipping due to the restrictions on alcohol in some countries.
However, should you wish to buy our products in Europe, please visit capegin.com
6.Can I change my delivery address after I have ordered?
Unfortunately, not. Please double check that your shipping address is correct at checkout.
If you can’t find your answer here, please chat with our support team at support@drinknhd.co.za.
Or visit our Contact us page; we’ll get back to you as soon as we can.