Local - Main Centres (CPT): 2 working days (8am - 5pm). Regional & Remote Areas up to 4 working days.
Standard - Main Centres (DBN,PE,JHB,PTA,BFN): 2 - 4 working days (8 am - 5 pm). Regional & Remote Areas up to 8 working days.
Western Cape: Economy delivery is R65 for orders over R650. The standard shipping rate for orders that are less than R650 is R85.
All Other Provinces: Economy delivery is R75 for orders over R650. The standard shipping rate for orders that are less than R650 is R95.
We process all online orders from Monday to Friday between 09:00 and 14:00. Should you place your order after 11:00, we will process it the next day. As soon as the courier collects your goodies, you will receive an email with all the details, including your tracking waybill number.
Please note that although we aim to have your order on your doorstep in a maximum of 4 working days (Economy Shipping), it can sometimes take longer due to unforeseen circumstances.
Yes! You will receive a shipping confirmation email as soon as your order is on its way. You will receive a tracking link in this email, as well as your waybill number.
Should you miss that email, you can track your parcel at the below link using your order number.
CLICK HERE TO TRACK YOUR ORDER
Our courier partners are DPD Laser and The Courier Guy. The best would be to talk to them directly about tracking when you have received your shipping confirmation email.
DPD Laser: (+27) 10 600 2323
The Courier Guy: (+27) 10 222 2300
Due to the massive demand for our sale items, delivery can sometimes take longer than 4 days. If you want your product sooner, then you would need to select another delivery method (i.e. Express shipping(coming soon)).
We are eager for you to receive your order, so please understand that when a sale is on, we’re all running around to provide the best service – and that is a PROMISE!
Unfortunately, not. Please double check that your shipping address is correct at checkout.
If you can’t find your answer here, please chat with our support team at hello@newharbourdistillery.com.
Or visit our Contact us page; we’ll get back to you as soon as we can.
